> For the complete documentation index, see [llms.txt](https://developer.abacum.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.abacum.ai/resources/support.md).

# Support

Where to get help with the Abacum API.

## Before you contact support

1. Check [Troubleshooting](/guides/troubleshooting.md) for the status code you got.
2. Read the [FAQ](/essentials/faq.md).
3. Check that your organization has the API product you call. Abacum enables the Public API and the Import API separately.

## Get help

**Enable the APIs**\
To enable the APIs for your organization, contact your Customer Success Manager.

**Get technical support**\
For technical help with the Abacum APIs, open a support request:

* In Abacum: click the question mark icon at the bottom left, then select **Contact support team**.
* By email: write to <support@abacum.ai>.

Send us these details where possible so we can investigate the issue:

* The `X-Request-ID` response header of the call. It lets us find the exact request. See [Errors](/essentials/concepts/errors.md).
* The time of the call, with its time zone.
* The method and the path.
* The status code, and the body of the response.
* The `Retry-After` header, if the call returned `429`.

{% hint style="warning" %}
Never send your client secret or an access token. If you shared one by mistake, create new credentials in Abacum.
{% endhint %}